Refund and withdrawal policy

Immediate access and your right of withdrawal

The full report is digital content delivered as soon as your payment goes through. At checkout, you ask for that immediate access and agree that you lose your 14-day right of withdrawal once the report is delivered. That is why we can't offer a no-questions-asked return.

Our 14-day refund promise

We refund your report in full when you ask within 14 days of buying it and:

• it is clearly wrong, for example the colors were read from a badly lit photo or the wrong part of it;
• it won't open or download, and we can't fix that for you; or
• you were charged more than once for the same report.

How to ask

Email support@personalseason.com from the address you used at checkout, or include your report link, and tell us what went wrong. If you've lost the link, we can send it again.

How you get your money back

We refund the full price through Stripe to the card or method you paid with. Banks usually show the refund within 5 to 10 business days.

Your statutory rights

This policy adds to your rights under consumer law and doesn't limit them, including your rights when digital content is faulty. See also the terms and the contact page.

Last updated 1 October 2026.